Privacy Policy
Straand Pty Ltd. and its affiliates and subsidiaries (“we”, “us”, “our”) are committed to safeguarding your privacy rights and ensuring that your personal data is protected. This Privacy Policy explains our use of your personal data when you use our websites (the “Sites”) and/or interact with us through social media or adverts and content on third party websites.
The relevant Straand entity that is responsible for your personal data will be the Straand entity that you provided your personal data to; however as we may share your personal data within our group, other Straand entities may also use your personal data in accordance with this Privacy Policy.
For further information about the Straand entities who act as controllers of your personal data, please see the Controller List section below.
COLLECTION OF INFORMATION
We collect information from you via the Sites in several different ways including, for example, when you provide us with your information to register as a customer for our Sites, subscribe to our newsletter, receive information or mailings, buy a product or service from us, make a comment or enquiry or contact our Customer Services Team.
Site Visitors: when you visit one of our Sites, we collect various types of information, such as browser type, IP address, date and time of visit, average time spent on the Site, cookie ID, hyperlinks that you have clicked, and websites you visited before arriving at our Site. We also collect information such as, your name and email address when you contact our Customer Services Team.
Guest Checkout: when you place an order for goods via one of our Sites as a guest, we collect your name, contact details, order details, and tokenized payment details.
Account Holders: when you open an account with us and place an order for goods via one of our Sites as an account holder, we collect your name, contact details, passwords, transactional history, and tokenized payment details.
You may also provide us with personal data in other ways, such as if you communicate with us through social media or participate in our promotions.
We collect information from you via the Sites in several different ways including, for example, when you provide us with your information to register as a customer for our Sites, subscribe to our newsletter, receive information or mailings, buy a product or service from us, make a comment or enquiry or contact our Customer Services Team.
Site Visitors: when you visit one of our Sites, we collect various types of information, such as browser type, IP address, date and time of visit, average time spent on the Site, cookie ID, hyperlinks that you have clicked, and websites you visited before arriving at our Site. We also collect information such as, your name and email address when you contact our Customer Services Team.
Guest Checkout: when you place an order for goods via one of our Sites as a guest, we collect your name, contact details, order details, and tokenized payment details.
Account Holders: when you open an account with us and place an order for goods via one of our Sites as an account holder, we collect your name, contact details, passwords, transactional history, and tokenized payment details.
You may also provide us with personal data in other ways, such as if you communicate with us through social media or participate in our promotions.
USE OF INFORMATION
Depending on how you interact with the Sites (i.e., depending on the services, products or functionalities you choose to use), we will process your personal data for the following purposes:
Purpose
Legal Basis
When you visit our Site:
To provide support and to respond to your requests and enquiries
We have a legitimate interest to respond to your requests and enquiries for ongoing business administration
To personalize your visit to our Sites and to assist you while you use the Sites
We have a legitimate interest to properly manage and administer our relationship with
you and to ensure that we are effective and efficient as we can be
To improve the Sites by helping us understand who uses the Sites
For fraud prevention and detection and to comply with applicable laws, regulations or codes of practice
To comply with our legal or regulatory obligations
To contact you to tell you about products and services offered by us as well as other promotions and competitions, which we believe may interest you unless you advise us that you do not wish to receive marketing or market research communications from us
If applicable law requires that we receive your consent before we send you certain types of marketing communications, we will only send you those types of communications after receiving your consent.
If you wish to stop receiving marketing or market research communications from us you can unsubscribe via the link at the bottom of the relevant marketing e-mail or contact us using the contact details below.
We have a legitimate interest to carry out direct marketing
For tailored advertising on third party sites either because of the website you are viewing, or based on your interests which we have inferred from your information.
With your consent, if required by applicable law.
If you no longer wish to see tailored advertising, you can amend your cookie preferences (see section: COOKIES / TRACKING TECHNOLOGY / LOGFILES).
When you open an account with us and/or purchase goods online:
To provide goods or services to you
To manage and perform our contract with you
We have a legitimate interest to properly manage and administer our relationship with you and to ensure that we are effective and efficient as we can be
To manage and maintain our relationships with you and for ongoing customer service
To enforce or defend our rights, ourselves or through third parties to whom we delegate such responsibilities
To share data with police, law enforcement, tax authorities or other government and fraud prevention agencies where we have a legal obligation, including screening transactions, reporting suspicious activity and complying with production and court orders
To comply with our legal or regulatory obligations
To report tax related information to tax authorities
To investigate and resolve complaints and manage regulatory matters, investigations and litigation
To monitor electronic communications for investigation and fraud prevention purposes, crime detection, prevention and investigation
To comply with any of our applicable legal, or regulatory obligations. For example, if you are a business customer we need to process your information to verify your identity and undertake necessary due diligence checks.
The day to day running and management of the business including to:
• monitor, maintain and improve the processes, information and data, technology and communications solutions and services we use;
• perform general, financial and regulatory accounting and reporting;
• compile or aggregate personal data in certain data analyses, or reports;
• monitor and record calls for quality, business analysis, training and related purposes in order to pursue our legitimate interests to improve our service delivery;
• protect our legal rights and interests; or
• share such personal data with third parties that acquire or are interested in acquiring all or part of our assets or shares, or that succeeds us in carrying on our business;
We have a legitimate interest to manage our business including for legal, personnel, administrative and management purposes and for the prevention and detection of crime provided our interests are not overridden by your interests
To comply with our legal or regulatory obligations
Your Right to Object - If you are located in the European Economic Area (“EEA”) or the UK and/or you are a customer of Straand Pty Ltd, you have a right to object to the processing of your personal information where that processing is carried out for our legitimate interest or for direct marketing purposes.
Where we require your personal data to comply with legal requirements, failure to provide this information means we may not be able to accept you as a customer and/or may be unable to process your purchases. We will tell you when we ask for your information whether it is a statutory or contractual requirement to give us the information and the consequences of not providing the information.
Depending on how you interact with the Sites (i.e., depending on the services, products or functionalities you choose to use), we will process your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| When you visit our Site: | |
| To provide support and to respond to your requests and enquiries | We have a legitimate interest to respond to your requests and enquiries for ongoing business administration |
| To personalize your visit to our Sites and to assist you while you use the Sites | We have a legitimate interest to properly manage and administer our relationship with you and to ensure that we are effective and efficient as we can be |
| To improve the Sites by helping us understand who uses the Sites | |
| For fraud prevention and detection and to comply with applicable laws, regulations or codes of practice | To comply with our legal or regulatory obligations |
| To contact you to tell you about products and services offered by us as well as other promotions and competitions, which we believe may interest you unless you advise us that you do not wish to receive marketing or market research communications from us | If applicable law requires that we receive your consent before we send you certain types of marketing communications, we will only send you those types of communications after receiving your consent.
If you wish to stop receiving marketing or market research communications from us you can unsubscribe via the link at the bottom of the relevant marketing e-mail or contact us using the contact details below. We have a legitimate interest to carry out direct marketing |
| For tailored advertising on third party sites either because of the website you are viewing, or based on your interests which we have inferred from your information. | With your consent, if required by applicable law.
If you no longer wish to see tailored advertising, you can amend your cookie preferences (see section: COOKIES / TRACKING TECHNOLOGY / LOGFILES). |
| When you open an account with us and/or purchase goods online: | |
| To provide goods or services to you | To manage and perform our contract with you
We have a legitimate interest to properly manage and administer our relationship with you and to ensure that we are effective and efficient as we can be |
| To manage and maintain our relationships with you and for ongoing customer service | |
| To enforce or defend our rights, ourselves or through third parties to whom we delegate such responsibilities | |
| To share data with police, law enforcement, tax authorities or other government and fraud prevention agencies where we have a legal obligation, including screening transactions, reporting suspicious activity and complying with production and court orders | To comply with our legal or regulatory obligations |
| To report tax related information to tax authorities | |
| To investigate and resolve complaints and manage regulatory matters, investigations and litigation | |
| To monitor electronic communications for investigation and fraud prevention purposes, crime detection, prevention and investigation | |
| To comply with any of our applicable legal, or regulatory obligations. For example, if you are a business customer we need to process your information to verify your identity and undertake necessary due diligence checks. | |
| The day to day running and management of the business including to:
• monitor, maintain and improve the processes, information and data, technology and communications solutions and services we use; • perform general, financial and regulatory accounting and reporting; • compile or aggregate personal data in certain data analyses, or reports; • monitor and record calls for quality, business analysis, training and related purposes in order to pursue our legitimate interests to improve our service delivery; • protect our legal rights and interests; or • share such personal data with third parties that acquire or are interested in acquiring all or part of our assets or shares, or that succeeds us in carrying on our business; |
We have a legitimate interest to manage our business including for legal, personnel, administrative and management purposes and for the prevention and detection of crime provided our interests are not overridden by your interests
To comply with our legal or regulatory obligations |
