Scalp Care 101

Dear Fiona,

Wow! We can't thank you enough for your incredible 5-star review! Your words truly brightened our day.

We're thrilled to hear that our product has transformed your hair care routine for the better. Knowing that you can go days without washing and still have your hair feeling and looking fresh is exactly the kind of result we strive for. No itching, no limpness—just pure hair bliss!

Your satisfaction means a lot to us, and we're delighted to have made a positive impact on your hair care journey. Your love and support inspire us to keep pushing the boundaries of excellence.

If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to ensure your continued hair happiness!

Thank you once again for sharing your wonderful experience with us.

Kind regards,

Hey Karen,

Thank you for taking the time to share your experience with our product. We're delighted to hear that it seems to be helping your daughter's scalp!

We're truly sorry to learn about the issue with the packaging and the leakage during delivery. This is certainly not the experience we want our customers to have.

Your feedback is incredibly valuable to us, and we apologize for the lack of response when you reached out through our website. We're committed to providing the best service possible, and we'll be addressing this promptly to prevent such occurrences in the future.

We haven't received your message about the package issue. If there's anything we can do to make this right for you or if you have any further concerns, please don't hesitate to contact us directly at hello@straand.com.au

Best regards,

Hi Jessica,

Thank you so much for taking the time to share your experience with our Straand hair products! We are thrilled to hear that our shampoo and conditioner have made such a positive impact on your dandruff. It's wonderful to know that from the very first wash, you noticed a significant improvement and can now confidently wear your hair out without worry.

We understand that managing dandruff can be challenging, especially when dealing with eczema-related dry scalp issues. We are pleased that our products have provided relief without causing any irritation. Your satisfaction and comfort are our top priorities, and we are grateful to have been a part of your journey to dandruff-free hair.

We also appreciate your honest feedback regarding the texture and oiliness of your hair after using our products. We will certainly take this into consideration as we continuously strive to improve our formulas. Could you send us a direct message at hello@straand.com.au so we can learn more about your experience? Sometimes a small tweak or change to your routine can make a huge difference and we’d love to help!

Hoping to hear from you.

Kind regards,

Dear Sai,

Thank you so much for your glowing review! We're thrilled to hear that our product has become your holy grail solution for flaky scalps. It's amazing how something as simple as finding the right product can make such a big difference in both your hair style and mood. We're grateful that you discovered us on Instagram and gave our website a chance. Here's to many more good hair days ahead! If you ever need anything else, don't hesitate to reach out.

Kindest,

Dear Kayla,

Thanks a bunch for sharing your amazing experience with Straand! We're thrilled to hear it's helping you beat those dandruff blues. Isn't it incredible how one wash can make such a difference? And we're so glad our product keeps your hair feeling fresh without the greasy feel of other anti-dandruff shampoos. Plus, who doesn't love that refreshing scent, right?

If you ever need anything or just want to talk hair care, we're here for you. Let's keep those locks healthy and fabulous together!

Warm regards,